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Privacy Policy

Effective Date: April 15, 2026
Last Updated: April 15, 2026

1. Introduction

Glasshaus Wellness, Inc. ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our digital wellness platform.

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: Name, email address, phone number, and other contact details

  • Payment Information: Credit card details, billing address, and payment history (processed securely through Stripe)

  • Profile Information: Wellness preferences, goals, and program selections

  • Communication Data: Messages, inquiries, and correspondence with our team

  • Survey Responses: Wellness assessments, feedback, and program evaluations

2.2 Information Collected Automatically

  • Usage Data: Pages visited, time spent on our platform, and interaction patterns

  • Device Information: IP address, browser type, operating system, and device identifiers

  • Cookies and Tracking: Session data, preferences, and analytics information

3. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: Provide wellness programs, AI-powered recommendations, and personalized content

  • Payment Processing: Process transactions, manage subscriptions, and handle billing

  • Communication: Send program updates, wellness tips, and respond to inquiries

  • Platform Improvement: Analyze usage patterns to enhance our services and user experience

  • Compliance: Meet legal obligations and maintain security standards

  • Marketing: Send promotional content about our wellness programs (with your consent)

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Limited Sharing for Business Operations

We may share your information in the following circumstances:

  • Service Providers: Trusted third-party vendors who help us operate our platform (payment processors, hosting providers, analytics services)

  • Affiliate Partners: With your explicit consent, we may share information with our wellness practitioner partners for program delivery

  • Legal Requirements: When required by law, court order, or to protect our rights and safety

  • Business Transfers: In connection with a merger, acquisition, or sale of business assets

5. Data Security and Financial Information

We implement industry-standard security measures to protect your personal and financial information:

  • Payment Security: All payment information is processed through Stripe, a PCI DSS compliant payment processor

  • Encryption: Data transmission is protected using SSL/TLS encryption

  • Access Controls: Limited employee access to personal information on a need-to-know basis

  • Data Minimization: We collect only the information necessary for our services

6. Data Sovereignty and Your Digital Wellness Passport

As part of our commitment to data sovereignty:

  • Data Ownership: You maintain ownership of your wellness data and survey responses

  • Digital Wellness Passport (DWP): Your data can be compiled into a portable Digital Wellness Passport upon request

  • Data Isolation: Survey responses and care context are isolated from marketing data at the database level

  • Practitioner Access: Wellness practitioners only access data necessary for your care

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States and Singapore. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

8. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information

  • Correction: Update or correct inaccurate information

  • Deletion: Request deletion of your personal information (subject to legal requirements)

  • Portability: Request a copy of your data in a structured format

  • Marketing Opt-Out: Unsubscribe from marketing communications

  • Cookie Management: Control cookie preferences through your browser settings

9. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

11. Contact Information

Glasshaus Wellness, Inc.
Email: privacy@glasshauswellness.com
Website: https://glasshauswellness.com

For Data Protection Inquiries:
Email: data@glasshauswellness.com

Business Information:
Delaware C-Corporation
EIN: 42-1789137

12. Jurisdiction and Governing Law

This Privacy Policy is governed by the laws of Delaware, United States. Any disputes arising under this policy will be resolved in accordance with Delaware state law and applicable federal regulations.

13. Third-Party Services

Our platform integrates with the following third-party services, each with their own privacy policies:

  • Stripe: Payment processing (https://stripe.com/privacy)

  • GoAffPro: Affiliate program management

  • Google Analytics: Website analytics (where applicable)

  • Wise: International payment processing

Questions? If you have any questions about this Privacy Policy or our privacy practices, please contact us at privacy@glasshauswellness.com.

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